At Lerov, we strive to ensure your satisfaction with every purchase. If you are not completely satisfied with your order, we have a clear and straightforward return and refund policy in place to assist you.

Requesting a Return/Refund

To initiate a return or request a refund:

• Contact our customer support team at support@lerov.store with your order number and reason for the return.
• Our team will provide you with return authorization and detailed instructions on how to return your item(s).

Return Conditions

• Items must be returned in their original condition, unused, and with all original packaging and tags attached.
• Returns must be initiated within 30 days of receiving your order.

Different Scenarios for Returns & Refunds

• Defective, Damaged, or Incorrect Items:
• If you receive a defective, damaged, or incorrect item, we will cover the cost of return shipping and provide a full refund or exchange.
• Please notify us within 7 days of receiving the item to arrange for a return.
• Items Not Received:
• If your order does not arrive within the expected delivery window, please contact us so we can investigate and resolve the issue.
• In cases where the item is lost in transit, we will issue a full refund or reship the item at no additional cost.
• Order Cancellation After Purchase:
• If you need to cancel your order after placing it, contact us as soon as possible. If the order has not yet been processed, we will issue a full refund.
• If the order has already been processed or shipped, you may need to wait until you receive the item and then proceed with a return as per our return policy.
• Wrong Size:
• If you receive an item in the wrong size, please contact us immediately. We will either offer an exchange for the correct size or provide a full refund.

Clear Timeframes for Returns & Refunds

• Return Window: All returns must be initiated within 30 days of receiving your order.
• Refund Timeframe:
• Once we receive and inspect your returned item(s), we will process your refund within 7 business days.
• Refunds will be issued to the original payment method, and you will receive a notification once the refund has been processed.

At Lerov, we are committed to ensuring your satisfaction. If you have any questions or need further assistance regarding our return and refund policy, please don’t hesitate to reach out to our customer support team mailto:support@lerov.store .